Thank you for choosing our products. To safeguard your consumer rights, please carefully read the following terms and conditions before requesting a refund or return.
I. Refund and Return Request Period
Users may request a return or refund within 7 days of receiving the merchandise.
If the merchandise exhibits quality defects, shipping damage, or if you have received the wrong item, please contact Customer Service promptly after signing for the delivery to resolve the issue.
Refund or return requests submitted after the specified period may not be accepted.
II. Conditions for Returns
Items requested for return must meet the following conditions:
The item must be unused, unwashed, and in a condition that does not affect its resale value;
The original packaging, tags, and accessories must be intact;
A valid order number or proof of purchase must be provided;
The item must not be a custom-made, clearance, or final-sale item explicitly marked on the product page as “non-returnable/non-exchangeable.”
III. Situations Ineligible for Refunds or Returns
Refunds or returns may not be processed in the following situations:
The item has been damaged due to human error or misuse;
The item shows obvious signs of use, has been washed, or carries distinct odors;
The return request is submitted after the applicable time limit has expired;
Unreasonable return requests based on non-quality issues, such as personal preference or minor color variations.
IV. Refund Processing
Once we have received and verified that the returned item meets the refund criteria, we will process the refund within 5–10 business days.
Refunds will be issued to the original payment method used by the user; the actual time required for the funds to appear in your account may vary depending on the processing cycles of your bank or payment platform.
If the original order involved promotional offers, discounts, or free shipping, the refund amount may be adjusted in accordance with the specific refund rules applicable to that promotion.
V. Return Shipping Costs
Return shipping costs incurred due to product quality defects, shipping errors (receiving the wrong item), or shipping damage will be borne by this website.
For returns requested due to personal reasons (e.g., dislike, incorrect size, dissatisfaction with color, etc.), the return shipping costs are typically borne by the user.
Customs duties, import taxes, and clearance fees incurred on international orders are generally non-refundable.
VI. Return Address
Please do not return items directly without prior confirmation. After submitting a return request, Customer Service will provide you with specific return instructions. The default return address is as follows:
3067 Scheuvront Drive, CLEARLAKE PARK, CA 95424
Please ensure that your return package includes your order number and relevant details to enable us to process your refund request in a timely manner.
VII. Lost Packages and Liability
We recommend that users utilize a trackable shipping service when returning items. If a return package is lost due to the user’s choice of a shipping method without tracking capabilities, this website may be unable to process the refund.
VIII. Updates to Refund Terms
This website reserves the right to modify these Refund and Return Terms at any time; such updates shall become effective immediately upon their publication on the website.